Payment information

Settling of accounts with BUSINESSES:

• The payment term of the invoices issued to businesses is usually 14 days.
   
• LABRIS reserves the right to reject samples if the previous invoice issued to the customer is overdue.
   
• If a sample of a customer whose invoice is overdue is delivered to the laboratory by a courier, the customer is contacted by using the telephone number specified in the cover letter. The individual accepting the samples may reject a sample if the customer has an overdue invoice and:
  • a. there is no telephone number in the cover letter;
  • b. the customer cannot be contacted by using the telephone number specified in the cover letter within the same working day;
  • c. the customer fails to prove that they have eliminated their debt by sending the respective payment order within the period of accepting samples in the same working day.
     
• New customers must pay their invoices before the test results are issued.
   
• If the previous invoice of a customer has become overdue by the time of issuing test results, only the invoice is issued to the customer for the new samples.
   
• Test results will not be issued before overdue invoices have been paid.
   
• Irrespective of the debts of the customer, the laboratory accepts so-called national samples, including:
  • a. samples sent within the framework of national supervision (such as the national animal disease control programme and monitoring);
  • b. samples, the sending of which the surveillance authority is aware of and in the case of which an especially hazardous animal disease is suspected (ensuring preparedness);
  • c. samples, the sending of which the surveillance authority is aware of and in the case of which a certain hazardous or emerging animal disease is suspected (diagnostic national animal disease control programme).
    

Settling of accounts with PRIVATE INDIVIDUALS and other customers:

• In the case of private individuals, self-employed persons, non-profit organisations, and other organisations and societies, accounts are settled in cash, by card or by a bank transfer, with a payment term of one day.
   
• If a sample is sent to the laboratory by using a courier service, an invoice with a payment term of one day is issued by email as soon as possible and the test results will be issued after the payment of the invoice.
   
• Test results will not be issued before invoices have been paid.
   
• Irrespective of the debts of the customer, the laboratory accepts so-called national samples, including:
  • a. samples sent within the framework of national supervision (such as the national animal disease control programme and monitoring);
  • b. samples, the sending of which the surveillance authority is aware of and in the case of which an especially hazardous animal disease is suspected (ensuring preparedness);
  • c. samples, the sending of which the surveillance authority is aware of and in the case of which a certain hazardous or emerging animal disease is suspected (diagnostic national animal disease control programme).

If the individual accepting the samples suspects that the samples may not be national samples, the issue is dealt with by the head of the department, the head of the regional laboratory or the deputy director on animal health.